Agentforce News

Salesforce Break previews eight Dreamforce 2026 sessions tailored for admins, covering AI-powered service, Agentforce skills, Slack integration, data foundations and career strategy at the September 15-18 conference.

Salesforce Ben previews Dreamforce 2026 as a test of whether Agentforce can demonstrate real-world results after nearly two years of heavy company investment and promotion.

A guide reviewing Salesforce Flow improvements delivered in the Winter '27 release, questioning whether Salesforce is still investing in Flow amid its Agentforce focus.

A conference session detailed practical realities of building with Agentforce, noting Flow and Apex actions remain essential for security, Agentforce Studio has usability gains but lingering bugs, and success depends on careful testing and permissioning.

A Salesforce Blog post examines whether financial services firms should adopt or upgrade to Agentforce, noting that top-performing firms increasingly rely on AI agents to handle rising customer expectations and competitive pressure.

A Salesforce Blog post argues financial services leaders already have access to underused AI agents, urging teams to activate existing Agentforce capabilities to address rising customer expectations and margin pressure.

Salesforce Ben highlights the top 7 Sales Cloud features in the Winter '27 release, with AI and Agentforce continuing to dominate alongside updates to everyday sales workflows.

Salesforce Ben outlines the top 8 Service Cloud (Agentforce Service) features coming in the Winter '27 release, relevant to admins and reps ahead of Dreamforce.

A step-by-step walkthrough of the AI Agent Generative AI Usage Data Model , the near-real-time, fine-grained source of truth for AI consumption.

Salesforce outlines how Agentforce Multi-Agent Orchestration helps teams avoid the pitfalls of a single overloaded agent or uncoordinated specialist agents when scaling AI deployments.

Salesforce published guidance on using AI agents to improve customer service for small and midsize businesses, outlining five practical tips for scaling support with Agentforce-style tools.

A guide outlines what Salesforce admins can currently do with Setup Agentforce, noting it complements rather than replaces Object Manager, Flow Builder and Setup Audit Trail within defined permission limits.